Return & Refund

1. Request Return

2. Package Garment

Place the items back into their original box with tags intact. A courier representative will pick up the package within 48 hours.

3. Inspection & Refund

Once inspected at our distribution depot, refunds are disbursed to your original payment account within 5-7 business days.

Return Conditions

Garments must be unworn, unwashed, and have original designer tags attached.

Shoes and accessories must be returned in their original packaging without signs of use or scuffs.
Undergarments, custom-tailored wear, and items tagged "Final Sale" are not eligible for returns due to hygiene policies.

Return & Refund Policy

This Return & Refund Policy is issued by START POINT TRADING INC. (“Startpoint,” “we,” “us,” or “our”).

We want you to be completely satisfied with your purchase. If a garment doesn't fit or meet your expectations, you can return it within 7 to 10 days of receiving your package.

All items must be in their original condition: unworn, unwashed, and with all designer tags intact. Once approved, the refund will be credited back to your original payment method.

Refunds are processed within 5-7 business days after inspection.
Original shipping charges are non-refundable.
Final sale items and custom orders cannot be returned.

Exchange Policy

Need a different size, color, or style? We offer hassle-free exchanges within 7 to 10 days of delivery, subject to inventory availability.

If the requested size or item is sold out, we will automatically issue a refund or store credit according to your preference.

Complimentary pick-up and delivery for your first exchange.
Exchanged items must meet the same return conditions.
Store credits generated from exchanges are valid for 1 year.

How long does the refund take?

Once your return package arrives at our distribution warehouse and undergoes a quality check (typically within 48 hours), the refund is processed. It will take between 5 to 7 business days for the funds to reflect in your original payment account.

Are there any return shipping charges?

We offer complimentary reverse pickup for your first return or exchange request per order. Subsequent return pickups or adjustments on the same order may incur a nominal reverse logistics fee.

Can I return items purchased during flash sales?

Items bought during major promotional events, end-of-season sales, or items clearly marked as "Final Sale" cannot be refunded. However, they are eligible for exchanges or store credit if requested within the 7 to 10-day window.

What happens if I receive a defective garment?

If an item is damaged during transit or contains manufacturing defects, please email us at support@startpointonline.com within 48 hours of delivery. Please include photos of the packaging and the damage. We will expedite a fresh replacement immediately.

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