Shipping Policy

Last updated: August 27, 2026

1. Shipping Destinations

We ship to eligible delivery addresses supported by our logistics and fulfillment partners. Shipping availability for your address will generally be confirmed during checkout.

We reserve the right to decline or cancel shipment to an address that cannot be serviced by our carriers or that is restricted for legal, regulatory, sanctions, payment-provider, banking, logistics, fraud-prevention, or risk-management reasons.

2. Restricted Shipping Destinations

• Angola
• Burkina Faso
• Bulgaria
• Cameroon
• Algeria
• Croatia
• Kenya
• Lao PDR
• Lebanon
• Monaco
• Mali
• Mozambique
• Namibia
• Nepal
• South Sudan
• Tanzania
• Vietnam
• South Africa
• Ukraine
• Côte d'Ivoire
• Bolivia, Plurinational State of
• Israel
• Palestinian Territory, Occupied
• Afghanistan
• Burundi
• Guinea
• Guinea-Bissau
• Iraq
• Trinidad and Tobago
• Vanuatu
• Nigeria
• Belarus
• Congo, the Democratic Republic of the
• Haiti
• Libya
• Yemen
• Central African Republic
• Somalia
• Benin
• Cuba
• North Korea (DPRK)
• Myanmar (Burma)
• Iran
• Russia
• Syria
• Venezuela
• Zimbabwe
• Donetsk
• Luhansk
• Zaporizhzhia
• Kherson regions
• Crimea
• Niger
• Eritrea

This restricted-destination list may be updated from time to time as legal requirements, sanctions programs, banking or payment-provider requirements, carrier availability, or our compliance policies change. We may also decline shipment where the purchaser, recipient, payment party, or transaction is subject to an applicable prohibited- or restricted-party rule.

3. Order Processing Time

• Orders are generally processed within 1–3 business days after successful payment confirmation.
• Orders placed on weekends or U.S. federal holidays will generally begin processing on the next business day.
• Processing time is separate from carrier transit time.
• Once an order has shipped, we will normally send an email containing shipment or tracking information when tracking is available.

Some orders may require additional processing or verification before shipment, including fraud-prevention, payment, address, inventory, or compliance checks.

4. Shipping Methods and Estimated Delivery Time

Free Standard Shipping is the default method for eligible orders and destinations. The available method and current estimate will be shown at checkout.

Delivery estimates are not guarantees and may be affected by circumstances outside our reasonable control, including:

• Severe weather or natural disasters
• Carrier or transportation disruptions
• Peak holiday shipping periods
• Incorrect or incomplete delivery information
• Customs or regulatory processing, where applicable
• Government restrictions or emergency conditions
• Other carrier, logistics, or operational delays

5. Shipping Delays and Order Cancellation

We make reasonable efforts to ship orders within the time stated on the Website, at checkout, or in your order confirmation. If we are unable to ship an order within the promised or otherwise applicable time, we will provide notice and any delay, cancellation, or refund options required by applicable law.

If you no longer wish to receive an order that has not yet been shipped, please contact us as soon as possible. Cancellation requests remain subject to our Cancellation Policy and the status of the order.

6. Shipping Charges

Free Standard Shipping is available by default at no charge for eligible orders and destinations. If an optional upgraded or special shipping service is offered for an order, its charge will be displayed during checkout before you complete your purchase.

Shipping availability may remain subject to product exclusions, geographic restrictions, carrier service, and other operational or compliance requirements.

7. Tracking Your Order

When tracking is available, shipment information will normally be sent to the email address associated with your order. Tracking information may take some time to become active after the carrier receives the package.

If a tracking number shows no movement for an unusual period or your order has not arrived within the expected delivery period, please contact us at support@startpointonline.com.

8. Delivery Attempts and Customer Responsibilities

Our shipping partners will attempt delivery to the shipping address provided with your order. You are responsible for:

• Providing a complete and accurate shipping address.
• Providing any delivery information reasonably required by the carrier.
• Monitoring tracking information and delivery notices where available.
• Being available to receive a package when the selected service requires in-person delivery or signature.

If delivery is unsuccessful, the carrier may make another delivery attempt, hold the package for pickup, return it to us, or take another action under the carrier's applicable procedures.

9. Incorrect or Incomplete Shipping Address

Please review your shipping address carefully before submitting your order. If you notice an error, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order enters fulfillment or has been shipped. If a package is returned because of an incorrect, incomplete, or undeliverable address supplied by the customer, reasonable re-shipping charges may apply where permitted by law.

10. Lost, Missing, or Stolen Packages

If tracking indicates that a package is delayed, lost, or delivered but you cannot locate it, contact us at support@startpointonline.com. We will review the available tracking information and, where appropriate, work with the carrier to investigate.

Resolution may depend on the carrier's investigation, delivery records, insurance coverage, and applicable law. We may request additional information reasonably necessary to investigate the shipment.

11. Damaged Packages or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us promptly. To help us review the issue, we recommend that you:

• Keep the item and original packaging until the issue is resolved.
• Take clear photographs of the package, shipping label, and affected item.
• Provide your order number and a brief description of the issue.

Where possible, please notify us within 48 hours after delivery of visibly damaged packages so that we can promptly investigate the issue with the carrier. Your rights under applicable law and our Return & Refund Policy are not limited by this request.

12. International Shipping, Customs, and Import Charges

If international shipping is offered to your destination, the shipping options available will be shown at checkout. International shipments may be subject to customs inspections, import duties, taxes, brokerage charges, or other fees imposed by the destination country or carrier.

Unless expressly stated otherwise at checkout, such government or carrier-imposed charges are the responsibility of the recipient. International delivery times may also be affected by customs or regulatory processing.

13. Contact Us

For shipping or delivery-related questions, please contact us: